YOU ASKED - WE ANSWERED!

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Can I shop in-store?

Not at this time. As we operate our free pickups through a third-party office, there is no merchandise or browsing space available. But don’t worry — everything you need is available online, and we’re always just a message away if you need help choosing the right piece.

Do you ship to my country?

Currently we are only shipping within Canada and to the USA.
If you have international friends who want to 'make a statement,' tell them to stay tuned and sign up to our mailing list.

Do you cover import fees?

No, we do not cover any taxes, customs fees, or import duties. Any applicable fees are the customers responsibility.

Can I cancel my order?

Yes, but hurry! We totally understand that minds (and carts) can change, and we allow you to cancel your order within 2 hours of placing it.
Just send us an email with your order number and a quick note letting us know you’d like to cancel, and we’ll take care of it from there!

Once that 2-hour window closes, cancellations won’t be permitted.

Thanks for understanding and shopping thoughtfully!

How do I pickup my order?

Pickup orders are usually ready within 5–7 business days.

You will receive email notification once your order is ready and available at the designated pickup location.
*Please do not go directly to the pickup location after placing your order as it will not be ready. A pickup confirmation email is required before you arrive.

Pickup location:
4257 Sherwoodtowne Blvd
Suite 100
Mississauga, L4Z 1Y5
Pickup hours:
Monday to Friday - 10:00AM - 4:00PM ONLY.
*Pickups outside of this window will not be accepted, please plan accordingly.

Where is my order?

We require 3-5 business days for processing your order, and depending on the shipping option you chose, that time is additional.
If you have not received your order within a maximum of 20 business days from date of purchase, please contact us.

What is your return/exchange policy?

We do not accept returns or exchanges as most items are made to order.
If you have any questions, please message us prior to placing your order.

I received a damaged item!

First off - we are so sorry!
We thoroughly check each item before it leaves our hands - but we are only human and sometimes mistakes can happen.
If you receive a damaged item, please contact us within 5 business days at kiranandco@outlook.com with your order number and a clear photo of the damage.
We work on a case-by-case basis, and will find the best solution together - whether that means store credit, or a replacement.

Thank you for your patience and understanding in the meantime.

An item is missing from my order!

We hand pack all our orders in-house, but on the rare occasion that an item is missing from your package, please reach out to us within 5 business days at kiranandco@outlook.com with the following information;

  • your full name
  • order number
  • which item is missing

Upon review we will send you a replacement or offer store credit.

Do you accept custom orders?

Yes! If you have a vision in mind, reach out to us and we'll help bring it to life!

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